#en2wiki

1. Information‑Centric (Ad hoc)
2. Service‑Centric (Digitized but siloed)
3. Journey‑Centric (Coordinated)
4. Orchestration‑Centric (Integrated)
5. Proactive & Automated (Transformational)

Government provides static information about life events, but services remain siloed.

Characteristics

• Life‑event pages exist but are informational only
• No cross‑agency workflows
• Citizen must figure out what to do
• No pre‑fill, no data reuse
• No proactive notifications

Citizen experience
“You tell me what happened, and I’ll tell you which agencies you must visit.”

Individual agencies digitize their own services, but life events are not orchestrated.

Characteristics

• Online forms exist, but each agency has its own
• Limited data reuse
• No unified case tracking
• No event detection
• No cross‑agency sequencing

Citizen experience
“You can do things online, but you still need to know the order and repeat your data.”

Government provides guided pathways for life events, but orchestration is still manual or partial.

Characteristics

• Life‑event navigation exists
• Some pre‑fill and data reuse
• Some cross‑agency coordination
• Notifications exist but are not proactive
• Case tracking is partial

Citizen experience
“We guide you through the steps, but you still need to complete each one.”

Government orchestrates end‑to‑end workflows across agencies.

Characteristics

• Event detection from registries
• Eligibility and obligation inference
• Cross‑agency workflow orchestration
• Full pre‑fill and data reuse
• Unified case tracking
• Proactive reminders

Citizen experience
“We know what happened, and we guide you through everything automatically.”

Government delivers automatic, proactive, and sometimes invisible services triggered by life events.

Characteristics

• Automatic benefit granting
• Automatic updates (address, household, entitlements)
• Predictive eligibility
• AI‑driven nudges
• Minimal citizen input
• Government acts before the citizen asks

Citizen experience
“You don’t need to apply — services come to you when life changes.”

The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.

hashtags for goods, services and harms

• Life‑Event Service Delivery – Capability Maturity Model

The parent item of Life‑Event Service Delivery – Capability Maturity Model is Capability Maturity Model, which has child items:

• Life‑Event Service Delivery – Capability Maturity Model

The (ontological) order of Life‑Event Service Delivery – Capability Maturity Model is the Techno Order.
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Alongside the breadcrumbs for this item which shows its "ancestry" in concept space, the Child items tab lists its descendants, and the Siblings items tab the concepts that exist under the item's "parent item". The backlinks tab lists the pages that reference this page. The menu provides an overview of the items included in the tree orders: the Natural, Social and Techno. The menu also includes a table with ISO country codes which could be used to construct localized #tagcoding hashtags in the case a page defines a #tagcoding hashtag.