in A data governance framework for digital social protection systems IT services are conceived of as a public agency that provides government entities with infrastructure and services as well as software support. The IT role envisaged for the social protection sector is to operate the social protection database’s technical infrastructure, including data portals, as well as providing IT services to other actors in the sector, as required.
IT services do not collect or share data directly, but provide the means for others to do so securely and efficiently. In some settings, IT services are housed within each institution, in others they provide services for the sub-bodies of a large central entity, and in yet others central IT services exist, but their tasks are the same regardless of their parent institution.
Source: This organisational profile description is from A data governance framework for digital social protection systems of the Digital Convergence Initiative
The IT services will typically include professionals of these ICT Profiles:
- Account manager
- Business analyst
- Business information manager
- Chief Information Officer (CIO)
- Database administrator
- Developer
- Digital media specialist
- Enterprise architect
- ICT consultant
- ICT operations manager
- ICT security manager
- ICT security specialist
- ICT Trainer
- Network specialist
- Project manager
- Quality assurance manager
- Service desk agent
- Service manager
- Systems administrator
- Systems analyst
- Systems architect
- Technical specialist
- Test specialist
These professionals preferably have Civic participation skill level Civic participation at level 3 - Apply to Civic participation at level 5 - Ensure/advise.
The IT services uses (mostly) technical deliverables from:
- Audit report
- Budget plan
- Business case
- Business plan
- Business process definition
- Business relationship
- Business requirements
- Course of instruction
- Data model
- Development process
- Eco-responsibilities referential
- Enterprise architecture
- First level support
- Hardware component
- Household survey
- HR development plan
- ICT model
- ICT process definition
- ICT quality policy
- ICT strategy and implementation
- ICT training policy
- Information security policy
- Information security strategy
- Integrated solution
- IS Department & budget
- Knowledge or information base
- Multimedia component
- New technology integration proposal
- Production forecast
- Project plan
- Project portfolio
- Quality assurance
- Quality performance indicators
- Quality plan
- Risk management plan
- Risk management policy
- Sale
- Sales forecast
- Service level agreement
- Software component
- Software design description
- Software needs assessment
- Solution documentation
- Solution in operation
- Solution specification
- Solved incident
- Technical proposal
- Test plan
- Test procedure
- Test result
- Training program
- Up-to-date solution
- Validated solution
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
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