Summary
An ICT operations manager manages operations, people and overall resources for the ICT activity.
Mission
Implements and maintains a designated part of the ICT infrastructure. Ensures that activities are conducted in accordance with organizational rules, processes and standards. Anticipates necessary changes according to company strategy and cost controls. Evaluates and recommends investments based on new technologies. Ensures the effectiveness of the ICT and associated risk management.
Deliverables
Accountable (A): Budget plan
Responsible (R): HR development plan and Training program
Contributor (C): Eco-responsibilities referential and Quality assurance
Main tasks
- Coordinate and manage staff
- Direct, organize, plan and monitor activities
- Negotiate the objectives and resources
- Manage the departmental budget
- Establish and monitor management information
- Analyse and propose solutions for the continuous productivity improvement
- Manage the implementation and monitoring of IS quality assurance and security
- Communicate with internal business departments and project owners
e-CF Competences assigned
- D.09 Personnel Development (Level 4)
- E.03 Risk Management (Level 3)
- E.06 ICT Quality Management (Level 3)
- E.07 Business Change Management (Level 4)
- E.08 Information Security Management (Level 3)
KPI Area
Optimization of overall resources
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
- Application Documentation Enablers
- Application Test Enablers
- Application Workflow Enablers
- Budget plan
- D.09 Personnel Development
- Deliverables of ICT professional profiles
- E.03 Risk Management
- E.06 ICT Quality Management
- E.07 Business Change Management
- E.08 Information Security Management
- Eco-responsibilities referential
- HR development plan
- Infrastructure Privacy Enablers
- Professional profile
- Quality assurance
- Training program
#tagcoding tags for goods, services and bads