Summary
A quality assurance manager ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).
Mission
Establishes and operates an ICT quality approach compliant with the organization’s culture. Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations. Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.
Deliverables
Accountable (A): Audit report
Responsible (R): Quality performance indicators
Contributor (C): Quality assurance, ICT quality policy, Risk management policy and Information security policy
Main tasks
- Establish and deploy the ICT quality policy
- Organize and provide quality training
- Provide ICT managers with quality performance indicators
- Perform quality audits
- Organize customer satisfaction surveys
- Assist project team members to build and perform project quality plans
e-CF Competences assigned
- D.02 ICT Quality Strategy Development (Level 4-5)
- E.03 Risk Management (Level 3)
- E.05 Process Improvement (Level 3)
- E.06 ICT Quality Management (Level 4)
KPI Area
Achievement of company quality goals
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
- Application Presentation and Access Enablers
- Application Test Enablers
- Audit report
- D.02 ICT Quality Strategy Development
- Deliverables of ICT professional profiles
- E.03 Risk Management
- E.05 Process Improvement
- E.06 ICT Quality Management
- ICT quality policy
- Information security policy
- Infrastructure Translation Enablers
- Professional profile
- Quality assurance
- Quality performance indicators
- Risk management policy
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