A business analyst analyses the information system for improving business performance.


Identifies areas where information system changes are needed to support business plans and monitors the impact in terms of change management. Contributes to the general functional requirements of the business organization in the area of ICT solutions. Analyses business needs and translates them into ICT solutions.


Accountable (A): Business requirements
Responsible (R): Business case and Business relationship
Contributor (C): Business plan and ICT strategy and implementation

Main tasks

  • Contribute to the preparation of the business plan of the organization
  • Identify areas for improvement in business processes providing possible ICT solutions compliant with the ICT strategy
  • Build requirements, specifications, business processes and the business case related to the proposed solutions
  • Analyze required information and documents

e-CF Competences assigned

KPI Area

Adequacy of the business requirements in response to the business plan