A technical specialist maintains and repairs hardware and software on client premises.


To effectively maintain customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.


Accountable (A): Solved incident
Responsible (R): Up-to-date solution
Contributor (C): Solution documentation

Main tasks

  • Identify software and hardware problems and repair
  • Perform regular maintenance on hardware and software components
  • Install cables and configures hardware and software
  • Document system addresses and configurations
  • Run diagnostic programs or use test equipment to locate source of problems
  • Communicate effectively with end users and customer management
  • Maintain security and functionality through application of program temporary fixes

e-CF Competences assigned

KPI Area

Efficiency and speed of problem resolution