Technical specialist

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Welcome » Learning in the age of digital interdepence » Techno Order (scope) » Professional profile » Technical specialist

Summary

A technical specialist maintains and repairs hardware and software on client premises.

Mission

To effectively maintain customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

Deliverables

Accountable (A): Solved incident
Responsible (R): Up-to-date solution
Contributor (C): Solution documentation

Main tasks

Identify software and hardware problems and repair
Perform regular maintenance on hardware and software components
Install cables and configures hardware and software
Document system addresses and configurations
Run diagnostic programs or use test equipment to locate source of problems
Communicate effectively with end users and customer management
Maintain security and functionality through application of program temporary fixes

e-CF Competences assigned

KPI Area

Efficiency and speed of problem resolution

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