A.02 Service Level Management

Mission statement
Your free and online affordance-centric reference on Lifeworld (at any Level of scope) and Public sphere concepts, to support your value-oriented journeys and #tagcoding in the era of digital interdependence.

#tagcoding postfixes for types of online untruths:
_M : Misinformation
_C : Conceptual deception
_D : Disinformation
_F : Fake news
_P : Propaganda
_S : Satire

universal values; #xy2wiki; #Tagcoding; Public sphere; #SDGs; EU Taxonomy; languages & countries; #election_lgu; US congressional hashtags; Techno Order & Technotope; Social architecture
#pdf2wiki: ISIC; CPC; COFOG; #digicoop; EIF & EIRA; Basic skills; e-Competence & ICT profiles; ArchiMate

Discover #tagcoding hashtags, to locally fight #covid19, or for other topics that interest you:

Select a continent's tab to localize a country's #tagcoding guideline

Author/editor:

What you can do?: #tagcoding and Voluntary Stakeholder Reporting - #2030VSR for the Sustainable Development Goals and Targets - #SDGs

Note by the editors: Copyright
We do our best to avoid copyright infringement on these wiki pages. If you believe that some of the provided content infringes your copyright, then kindly let us know so we can remove the infringing content.

Welcome » All things and their becoming » Social Order (scope) » Competence area » European e-Competence Framework » e-CF area A. Plan » A.02 Service Level Management

Generic description:
Defines, validates and makes applicable service level agreements (SLA) and underpinning contracts for services offered. Negotiates service performance levels taking into account the needs and capacity of customers and business.

Competence area: e-CF area A. Plan

Proficiency levels:

e-CF level	Description	Profiles (CWA16458)
3	Ensures the content of the SLA.
4	Negotiates revision of SLAs, in accordance with the overall objectives. Ensures the achievement of planned results.	Service manager

Knowledge examples (Knows /aware of/ Familiar with:)

K1 SLA documentation
K2 how to compare and interpret management data
K3 the elements forming the metrics of service level agreements
K4 how service delivery infrastructures work
K5 impact of service level non-compliance on business performance
K6 ICT security standards
K7 ICT quality standards

Skill examples (Able to:)

S1 analyse service provision records
S2 evaluate service provision against service level agreement
S3 negotiate realistic service level targets
S4 use relevant quality management techniques
S5 anticipate and mitigate against potential service disruptions

The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.

#tagcoding tags for goods, services and bads