Hashtags for all economic activities & functions of government in a convenient e-book
Generic description:
Drives the achievement of sales results through the establishment of a sales strategy. Demonstrates the added value of the organisation's products and services to new or existing customers and prospects. Establishes a sales support procedure providing efficient response to sales enquiries, consistent with company strategy and policy. Establishes a systematic approach to the entire sales process, including understanding client needs, forecasting, prospect evaluation, negotiation tactics and sales closure.
Competence area: e-CF area D. Enable
Proficiency levels:
3 | Contributes to the sales process by effectively presenting products or services to customers. | |
4 | Assesses and estimates appropriate sales strategies to deliver company results. Decides and allocates annual sales targets and adjusts incentives to meet market conditions. | |
5 | Assumes ultimate responsibility for the sales performance of the organisation. Authorises resource allocation, prioritises product and service promotions, advises board directors of sales performance. | Account manager |
Knowledge examples (Knows /aware of/ Familiar with:)
- K1 customer organisation (needs, budget allocation and decision makers)
- K2 company specific processes (sales, ITIL, etc.)
- K3 market trends and own service offering portfolio
- K4 legal, financial and contractual rules
- K5 project management procedures
- K6 current market imperatives e.g. risks, changes, innovation
Skill examples (Able to:)
- S1 develop strong co-operation between customers and own organisation
- S2 keep abreast of market news e.g. risks, changes, innovations and communicate to internal business units, to improve service and product portfolio
- S3 react proactively to customer business changes and communicate them internally
- S4 generate sustainable customer relationships
- S5 analyse sales performance to build forecasts and develop a tactical sales plan
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hashtags for goods, services and harms