Generic description:
Diagnoses individual and group competence, identifying skill needs and skill gaps. Reviews training and development options and selects appropriate methodology taking into account the individual, project and business requirements. Coaches and / or mentors individuals and teams to address learning needs.

Competence area: e-CF area D. Enable


Proficiency levels:
e-CF level Description Profiles (CWA16458)
2 Briefs/ trains individuals and groups, holds courses of instruction.
3 Monitors and addressees the development needs of individuals and teams. ICT security specialist, ICT Trainer, Service manager
4 Takes proactive action and develops organisational processes to address the development needs of individuals, teams and the entire workforce. ICT operations manager

Knowledge examples (Knows /aware of/ Familiar with:)

  • K1 competence development methods
  • K2 competence and skill needs analysis methodologies
  • K3 learning and development support methods (e.g. coaching, teaching)
  • K4 technology and processes
  • K5 empowerment techniques

Skill examples (Able to:)

  • S1 identify competence and skill gaps
  • S2 identify and recommend work based development opportunities
  • S3 incorporate within routine work processes, opportunities for skills development
  • S4 coach
  • S5 address professional development needs of staff to meet organisational requirements