E.04 Relationship Management
Generic description:
Establishes and maintains positive business relationships between stakeholders (internal or external) deploying and complying with organisational processes. Maintains regular communication with customer / partner / supplier, and addresses needs through empathy with their environment and managing supply chain communications. Ensures that stakeholder needs, concerns or complaints are understood and addressed in accordance with organisational policy.
Competence area: e-CF area E. Manage
Proficiency levels:
e-CF level | Description | Profiles (CWA16458) |
---|---|---|
3 | Accounts for own and others actions in managing a limited number of stakeholders. | Project manager |
4 | Provides leadership for large or many stakeholder relationships. Authorises investment in new and existing relationships. Leads the design of a workable procedure for maintaining positive business relationships. | Account manager, Chief Information Officer (CIO) |
Knowledge examples (Knows /aware of/ Familiar with:)
- K1 organisation processes including, decision making, budgets and management structure
- K2 business objectives, own and of other stakeholders
- K3 how to measure and apply resources to meet stakeholder requirements
- K4 business challenges and risks
Skill examples (Able to:)
- S1 deploy empathy to customer needs
- S2 identify potential win win opportunities for customer and own organisation
- S3 establish realistic expectations to support development of mutual trust
- S4 monitor ongoing commitments to ensure fulfilment
- S5 communicate good and bad news to avoid surprises
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
#tagcoding tags for goods, services and bads
10yfp
abaca
abrasive-materials-#cpc163
academic-tutor-#cpc9291
access
access-and-network-capacity
access-to-ict
access-to-internet
access-to-land
access-to-market-information
accidental-death-insurance-#cpc7132
accident-and-fire-insurance-#cpc7142
accommodation-#cpc632
accommodation-#cpc8552
accordions
accountable-institutions
accounting
accounting-#cpc822
accounting-methods-design-#cpc8311
accounts
accounts-examination
accumulators
accuracy-certification
achieve-income-growth
acids-and-sulphurs
acorns
acoustics-and-vibration-testing
acrylics
action-figures
activities-auxiliary-to-financial-service-#cpc715
actors-#cpc9631
actuarial-services-#cpc7163
acupuncture-#cpc9319
adaptation
adaptation-to-climate-change
adaptive
adding-machines-#cpc4514
additifs-for-cements
address-bar-coding
adequate-housing