A conceptual model for integrated public service governance is proposed as a part of the European Interoperability Framework to guide their planning, development, operation and maintenance by Member States.
It is relevant to all governmental levels, from local to EU. The model is modular and comprises loosely coupled service components1 interconnected through shared infrastructure.Public administrations need to identify, negotiate and agree on a common approach to interconnecting service components. This will be done at different national administrative levels according to each country’s organisational set-up. Access boundaries for services and information should be defined through interfaces and conditions of access.
There are well-known and widely used technical solutions, e.g. web services, to do this, but implementing them at EU level will require concerted efforts by public administrations, including common or compatible models, standards and agreements on common infrastructure.
These are recommendations regarding the conceptual model for integrated public services:
- #eif34 - Use the conceptual model to design or reengineer services, and reuse
- #eif35 - Decide on a common scheme for interconnecting service components and maintain the necessary infrastructure
The conceptual model promotes the idea of interoperability by design. It means that for European public services to be interoperable, they should be designed in accordance with the proposed model and with certain interoperability and reusability requirements2 in mind.
The model promotes reusability as a driver for interoperability, recognising that the European public services should reuse information and services that already exist and may be available from various sources inside or beyond the organisational boundaries of public administrations. Information and services should be retrievable and be made available in interoperable formats.
The model’s structure comprises:
- ‘integrated service delivery’ based on a ‘coordination function’ to remove complexity for the end-user;
- a ‘no wrong door’ service delivery policy, to provide alternative options and channels for service delivery, while securing the availability of digital channels (digital-by-default);
- reuse of data and services to decrease costs and increase service quality and interoperability;
- catalogues describing reusable services and other assets to increase their findability and usage;
- integrated public service governance;
- security and privacy.
The model's basic components and the related recommendations are:
Source: European Interoperability Framework - Promoting seamless services and data flows for European public administrations, COM(2017)134, 23 March 2017, url (Available in the languages of the EU Member States)
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
- Application Mediation Enablers
- Application Presentation and Access Enablers
- Application Security Enablers
- Application Test Enablers
- Application Workflow Enablers
- Audit Component
- Audit Service
- Base registries
- Catalogues
- Coordination function
- #eif34 - Use the conceptual model to design or reengineer services, and reuse
- #eif35 - Decide on a common scheme for interconnecting service components and maintain the necessary infrastructure
- #eif36 - Develop a shared infrastructure of reusable services & information sources for use by all public administrations
- #eif37 - Make authoritative sources of information available with access & control mechanisms to ensure security & privacy
- #eif38 - Develop interfaces, publish the semantic and technical means and documentation
- #eif39 - Match each base registry with appropriate metadata
- #eif40 - Create and follow data quality assurance plans for base registries
- #eif41 - Establish procedures and processes to integrate the opening of data
- #eif42 - Publish open data in machine-readable, non-proprietary formats
- #eif43 - Communicate clearly the right to access and reuse open data
- #eif44 - Put in place catalogues of public services, public data, interoperability solutions
- #eif45 - Use external information sources and services while developing European public services
- #eif46 - Consider security & privacy requirements; provision of public services according to risk management plans
- #eif47 - Use trust services according to the Regulation on eID and Trust Services
- EIRA© high-level viewpoint
- Enabler grouping
- European Interoperability Framework
- External information sources and services
- Forms Management Service
- Infrastructure Data Source Enablers
- Infrastructure Discovery Enablers
- Infrastructure Financial Transaction Enablers
- Infrastructure Privacy Enablers
- Infrastructure Security Enablers
- Infrastructure Technology Governance Enablers
- Infrastructure Translation Enablers
- Internal information sources and services
- Interoperable Solution Service
- Open data
- Orchestration Service
- Security and privacy
#tagcoding tags for goods, services and bads