Journey map
A journey map maps the configuring of some capabilities and resources by a stakeholder (government, sector of industry, enterprise, person) to achieve a goal.
A journey map represents touch points in what the stakeholder will or can do with the capabilities and resources.
Depending on the socio-technical level at which a social actor operates, we define four kinds of journey maps:
- macro journey;
- meso journey;
- micro journey, for instance a customer journey where the customer is an enterprise;
- pico journey, for instance a customer journey where the customer is a physical person.
Check customer journey map for approaches in the mapping of journeys.
The backlinks below usually do not include the child and sibling items, nor the pages in the breadcrumbs.
#tagcoding tags for goods, services and bads
10yfp
abaca
abrasive-materials-#cpc163
academic-tutor-#cpc9291
access
access-and-network-capacity
access-to-ict
access-to-internet
access-to-land
access-to-market-information
accidental-death-insurance-#cpc7132
accident-and-fire-insurance-#cpc7142
accommodation-#cpc632
accommodation-#cpc8552
accordions
accountable-institutions
accounting
accounting-#cpc822
accounting-methods-design-#cpc8311
accounts
accounts-examination
accumulators
accuracy-certification
achieve-income-growth
acids-and-sulphurs
acorns
acoustics-and-vibration-testing
acrylics
action-figures
activities-auxiliary-to-financial-service-#cpc715
actors-#cpc9631
actuarial-services-#cpc7163
acupuncture-#cpc9319
adaptation
adaptation-to-climate-change
adaptive
adding-machines-#cpc4514
additifs-for-cements
address-bar-coding
adequate-housing