Hashtags for all economic activities & functions of government in a convenient e-book


A journey map maps the configuring of some capabilities and resources by a stakeholder (government, sector of industry, enterprise, person) to achieve a goal.

A journey map represents touch points in what the stakeholder will or can do with the capabilities and resources.

Depending on the socio-technical level at which a social actors operate, we define five kinds of journey maps:


Check customer journey map for approaches in the mapping of journeys.